People

For the past ten years, Brian has run a systems management and development company: MacServe.net
His overall experiences include projects for Mobil Oil in their drilling operations division as a developer & support engineer and developer and Director of Computing Services for Smith Protective Services.

MacServe.net provides all of our code development, systems management, network connectivity and all AHDS systems are located in their highly secure datacenter in Dallas, Texas.

Jim has extensive experience in setting up and managing network connectivity and application protocols for EDI and SNA services.
He has managed numerous projects in this field, including working with all of the Medicare (CMS) fiscal intermediaries (FI) to establish and monitor network connectivity between FIs, Medicare and hundreds of health-care Providers.

As the HIPAA mandated EDI transaction sets were being developed, his team was central to guiding the connectivity and testing processes on behalf of the provider community. He was one of the first people to successfully send a 270/271 eligibility transaction.

As part of this training at IBM in EDI mapping and testing of ANSI12 transactions, Jim also has broad knowledge of HIPAA EDI transaction sets.
With experience with IBM, IVANS and AT&T Global Network Services (AGNS), Jim is one of a handful of people in the industry with such a broad knowledge-base to draw from.

As account manager for 300+ BCBS and healthcare providers, Jim helped over 150 facilities save over $26 million annually in AGNS leased-line installations exclusively for CMS payer services.

As co-founder and network VP for The Good Health Channel (the precursor to Accent Health), Jim developed customer support processes, video delivery and other systems still used by Accent Health.
Accent Health (a former CNN subsidiary) is the nation's largest placement-based health-care media company with over 11,000 physician installations.

Ms. Ice has served as consultant for customer service evaluation groups providing provided critical on-site feedback and data research information for companies such as Texaco, Amoco and other Fortune 500 companies.
These experiences are a major asset to making sure that AHDS training and customer support activities are always at a high level of performance.

Prior to these experiences, Ms. Ice worked on the American Airlines' account where her team developed the well-known Frequent Fliers customer loyalty program American Airlines AAdvantage® which has been universally copied.

Catherine's concept of Uplifting Moments™ waiting room content will be a major contribution to AHDS.